Cancellation Policy
We Understand, Plans Change.
Catering requires advance planning and preparation, the following cancellation policy applies to all Mama Joy’s Creole Catering events.
Event Cancellations
MORE THAN 30 DAYS BEFORE YOUR EVENT
If you cancel your event more than 30 days before the scheduled event date, Mama Joy’s Creole Catering reserves the right to retain any expenses already incurred in preparation for your event.
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These expenses may include:
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Contracted labor
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Special-order items
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Rentals
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Proposal or planning costs
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Other event-specific expenses already incurred
WITHIN 30 DAYS
OF YOUR EVENT
For cancellations made within 30 days of the event, Mama Joy’s Creole Catering may retain 25% of the deposit, in addition to reimbursement for any event-related expenses already incurred.
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This may include:
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Contracted labor
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Special orders
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Rentals
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Proposal costs
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Other expenses associated with your event
WITHIN 14 DAYS
OF YOUR EVENT
For cancellations made within 14 days of the scheduled event, any deposit paid may be retained.
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The client may also be responsible for additional losses or expenses already incurred in preparation for the event, including:
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Contracted labor
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Special orders
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Rentals
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Proposal costs
OUR COMMITMENT TO YOU
LAST-MINUTE BOOKINGS
Events Booked Within 5 Days
If a catering agreement is entered into within 5 days of the scheduled event, the client agrees to pay the full event cost according to the accepted proposal.
In the unlikely event that Mama Joy’s Creole Catering must cancel your event, any deposit paid will be fully refunded within 10 days of cancellation.
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For qualifying events occurring within 30 days, additional reimbursement provisions may apply as outlined in the client’s catering agreement.
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Mama Joy’s responsibility is limited to the products and services included in the client’s most recently accepted proposal. Any additional products or services obtained by the client remain the client’s responsibility.